Staywell The World’s Largest Selling Pet Door..Freedom For You and Your Pet!
Control your pets activities with a Staywell 4 Way Locking Cat Flap designed with a ‘See Through’ rigid flap.

The Manual 4 Way Security lock ‘in only – out only – opened – locked’ system allows you to control the access from inside and outside.

For Cats up to 15lbs(7kg)
For single glazed or thin doors.
Manual 4 Way Security Lock.
Weather resistant magnetic seal.
Overall Size 224mm x 224m
Cut-out hole size: Wood 169mm x 169mm Glass 210mm (8¼”) diameter
Use Staywell clip-on tunnel extensions for doors and glazing deeper than 6mm (¼”).
Simple to fit.
Easy to use.
Fitting instruction and screws enclosed.
3 Years Manufacturers Guarantee.

Important: It is not possible to cut holes in toughened glass or double glazed units except at the time of manufacture. Please contact a reputable glazier

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund but can offer an exchange in the way of a store credit up to 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted that have been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@petsvillage.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@petsvillage.org.uk and send your item to: 4 Lobelia Road, Southampton, SO16 3JS.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should send your product to: 4 Lobelia Road, Southampton, SO16 3JS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.