The Mikki Walk-Ease Headcollar will help you teach your dog to walk nicely beside you without pulling and enable you to keep control in a kind and gentle way.

• Kind control to stop and prevent your dog from pulling
• The Easy-Steer System allows enhanced control of the direction you want to go in
• Safe and secure fit that attaches to your dog’s own collar
• Comfortable fit with padded nose band and fully adjustable head strap
• Training guide written by pet behaviourist Claire Arrowsmith

For the correct size for your dog please see our size guide.

1. Unclip the head strap (b). Hold the padded noseband (a) with one hand and hold a treat with the other so that when your dog approaches to eat the treat he places his nose under the noseband (fig.1).

2. Repeat this process so that your dog becomes comfortable with the headcollar.

3. While your dog is eating a treat rest the noseband on his muzzle and clip and adjust the head strap (b) behind his ears.

You should be able to slip one finger underneath the head strap when it is correctly fitted. Offer treats and lots of praise.

4. If your dog is sensitive to being touched, try to adjust the head strap so that it’s close to the correct fit before clipping it on.

5. Make sure that the collar attachment (d) is attached for security by looping it under your dog’s collar and reattaching it to the metal ring (fig.2). Adjust the length to fit if necessary. Continue to offer treats and praise.

6. Play with your dog or keep him busy to reduce the likelihood of rubbing at the noseband. After a couple of minutes stop playing and gently remove the headcollar.

7. Repeat this several times a day for up to a week so that your dog learns to enjoy wearing his headcollar.  Gradually increase the time he wears it.

8. You are now ready to clip your lead to the metal ring of the Easy-Steer System and begin your walk. Use your Walk-Ease Headcollar every time for consistent training (fig.3).

We realise that sometimes you might need to return your order so we are happy to offer you a 14 day returns policy. This means that you can return any item you have ordered as long as its within 14 days of taking delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted that have been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@picklespets.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@picklespets.co.uk and send your item to: Pickles Pets, 68 Copsewood Road, Bitterne Park, Southampton, SO18 1QU.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should send your product to: Pickles Pets, 68 Copsewood Road, Bitterne Park, Southampton, SO18 1QU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.