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Frequently asked questions

About Us

Yes. We ensure that anyone looking after your pet has a CRB Disclosure form. You can ask to see a copy of the documentation on the consultation.

Yes we accept bookings via phone, text or email or you can use our online enquiry form. Please note we will require 24 hours notice for any cancellations.

We accept cash, cheque, PayPal and BACS for payment.

Our business insurances cover the following:

Business Description: Dog Walking / Pet Sitting
Public Liability: £5,000.000 Cover
Care Custody and Control (Liability to animals): £25,000
Non-Negligent Cover: £25,000
Loss of Key Cover: £10,000 Cover
Employers Liability: £10,000.000

Absolutely. We have extensive experience working with dogs and other animals of all breeds, sizes, and temperaments.

You can book by contacting us via phone, email, or through our website. We’ll discuss your needs and arrange a suitable schedule.

We understand plans change. Please provide as much notice as possible. Cancellation terms will be discussed at booking.

Yes, we walk dogs in most weather conditions. However, in extreme weather (e.g., heatwaves or storms), walks may be adjusted for your pet’s safety.

In the unlikely event of an emergency, we will:

  • Contact you immediately
  • Seek veterinary care if needed
  • Follow your pet’s emergency care instructions

Yes, we are happy to cater for pets with special needs, including:

  • Puppies
  • Elderly pets
  • Medical conditions
  • Behavioural requirements

Dog Walking

Each walk will be 1 hour this will not include collection and drop off, all dogs will receive a full hours walk. If you require longer walks please contact us we would be happy to help, you can also check our dog walking page HERE for more details and what’s included in this service.

Pickles Pets cater for all dogs needs from gentle plodding to full energetic pace and play, I also like to vary the locations of the walks to provide variety for your dog which will be limited to 6 dogs to ensure personal attention, your dog will then return home clean, happy and tired.

We offer both:

  • Group walks – great for social dogs (small, controlled groups)
  • Solo walks – ideal for nervous, reactive, or older dogs

We keep groups small (typically no more than 6 dogs) to ensure safety, control, and individual attention.

Only with your permission and if your dog has a reliable recall. Safety always comes first.

Yes, we offer a full door-to-door service, collecting and returning your dog safely.

We walk in most weather conditions. In extreme heat, storms, or icy conditions, walks may be shortened or adjusted for your dog’s safety.

Each visit includes:

» Group or Individual walks.
» Minimum of 1 hour for walks
» Variation of locations for our walks
» Exercise, stimulation and lots of fun
» Email or text updates
» Muddy / Wet dogs towel dried upon return
» Treats and clean water
» Cleaning up of any dog waste
» Administration of any medication if required
» GPS Tracking for Safety & Security

Simply get in touch with us to arrange a meet and greet, and we’ll set up a schedule that suits you and your dog.

Please let us know in advance. We can often accommodate dogs with specific needs and may recommend solo walks if required.

Dogs will be dogs! We towel dry them before returning home, but muddy adventures can happen especially in wetter months.

Dog Training

We offer a range of training services including:

  • Puppy training
  • Basic obedience (sit, stay, recall, loose lead walking)
  • Behavioural training (e.g. jumping up, pulling, barking)
  • One-to-one training sessions

Training can begin as early as 8 weeks old. Early training helps build confidence, good habits, and a strong foundation for your puppy.

Yes, we use kind, reward-based training methods. This builds trust, encourages learning, and creates a positive experience for your dog.

Yes, we provide personalised one-to-one sessions tailored to your dog’s behaviour, age, and specific training goals.

Training can take place:

  • In your home
  • In local outdoor areas
  • On walks (real-life training environments)

This depends on your dog and your goals. Some behaviours can improve quickly, while others may require ongoing sessions and consistency.

Absolutely. We show you how to continue training between sessions so your dog learns consistently and effectively.

We can help with a range of behavioural challenges. We’ll assess your dog and create a structured plan to improve behaviour over time.

Yes, dogs of any age can learn new behaviours. It’s never too late to start training.

Some improvements can be seen quickly, but long-term success depends on consistency, practice, and reinforcement at home.

Yes, we’re happy to provide ongoing support and guidance to help you stay on track with your training.

Simply get in touch to arrange an initial consultation, and we’ll create a plan tailored to you and your dog.

Pet Sitting

Pet sitting allows your pet to stay in the comfort of their own home while we visit to care for them. This helps reduce stress and keeps their routine consistent.

We care for a wide range of animals, including:

  • Dogs
  • Cats
  • Exotics
  • Rabbits
  • Guinea pigs
  • Birds
  • Other small animals

We offer flexible visit options, including:

  • Once daily
  • Twice daily

We can tailor visits to suit your pet’s needs.

Each visit can include:

  • Feeding and fresh water
  • Toilet breaks / litter cleaning
  • Playtime and companionship
  • Medication (if required)
  • General welfare checks

Absolutely. We follow your pet’s usual routine as closely as possible to keep them happy and comfortable.

Yes, we can administer most medications please discuss your pet’s requirements with us beforehand.

Yes, we can provide regular updates, photos, and messages so you can see how your pet is doing while you’re away.

Yes, during visits we can:

  • Open/close curtains
  • Bring in post
  • Turn lights on/off

Helping your home look occupied while you’re away.

Yes, we are fully insured, giving you peace of mind while your pet is in our care.

In an emergency, we will:

  • Contact you immediately
  • Seek veterinary care if needed
  • Follow your instructions for your pet

Simply get in touch to arrange a meet and greet, and we’ll create a care plan tailored to your pet.

We recommend booking as early as possible, especially during busy periods such as holidays

Pet Transport

Our pet transport service safely transfers your pet from one location to another, whether it’s a vet appointment, groomer visit, kennel stay, or a longer journey.

We can transport a wide range of pets, including:

  • Dogs
  • Cats
  • Rabbits
  • Guinea pigs
  • Birds
  • Other small animals

Yes, our vehicle is fully equipped for pet safety, including:

  • Secure crates or harnesses
  • Clean, well-ventilated space
  • Comfortable travel environment

In most cases, transport is provided for pets only. If you need to travel with your pet, please contact us to discuss options.

Yes, we regularly transport pets to and from veterinary appointments and can stay with them if required.

Yes, we can provide both local and longer-distance transport. Please contact us for a tailored quote.

We take extra care with nervous pets by:

  • Keeping journeys calm and quiet
  • Allowing time for comfort breaks (if appropriate)
  • Using safe, secure containment

Yes, we can keep you updated throughout the journey for peace of mind.

Yes, we can transport multiple pets from the same household, provided it is safe and suitable to do so.

Yes, we are fully insured, including cover for pets in our care during transport.